Policies & Legal

Ordering & Payment Policy

Payment methods

We accept Visa, Mastercard, American Express, and Discover. If you order through our website, you can also pay with PayPal.

Established customers can pay by purchase order. If you’re approved, we’ll send an invoice after your order is delivered, and you can pay by check. [CONFIRM: payment terms, e.g., Net 30]

When you’re charged

• Online orders: Your card or PayPal account is charged when you place your order.
• Phone orders: Your card is charged before your order ships.

Purchase orders and credit approval

Established customers may pay by purchase order (PO), subject to credit approval. Here’s how it works:

• Approval. We may approve or decline PO terms at our discretion. Approval may depend on your credit history, order size, and payment record with us.
• Payment terms. If approved, we’ll invoice you after your order ships or is delivered. [CONFIRM: Net 30 / Net 45 / other] Payment is due by the date on the invoice.
• Prepayment. We may require full or partial prepayment, or payment by credit card, for any order. This may apply to new customers, large orders, or accounts with past-due balances.
• Late payments. [CONFIRM: late fee or interest, e.g., 1.5% per month or the maximum allowed by law.] We may suspend shipments or change your payment terms if an invoice is past due.
• Changes. We may change or withdraw PO terms at any time, including for orders already placed but not yet shipped.

---

Order acceptance and cancellation

We must accept your order. Placing an order is an offer to buy. A contract is formed only when we accept it, which happens when we ship your order or send you written confirmation, whichever comes first. A confirmation email that only says we received your order is not acceptance.

We may decline or cancel an order. We can refuse, limit, or cancel any order, before or after we’ve confirmed it, for reasons including:

• The product is unavailable or discontinued
• There is an error in pricing or product information
• We can’t verify your payment or identity
• We suspect fraud or unauthorized use
• We can’t ship to your location
• The order would violate a law or this policy

If we cancel an order after you’ve paid, we’ll refund the amount charged to your original payment method.

Changing or canceling your order. To change or cancel an order, contact us as soon as possible at (248) 888-2000 or [ADD EMAIL]. We can only make changes before your order ships. [CONFIRM: any restocking or cancellation fee for custom, special-order, or built-to-order items.] Once an order has shipped, our Returns Policy applies.

---

Pricing and product information

We work hard to keep prices and product details accurate, but errors can happen. If we find an error in the price or description of something you ordered, we may:

• Correct the error and contact you to confirm whether you still want the order, or
• Cancel the order and refund you in full

We’re not required to fill an order at an incorrect price, even if we’ve confirmed the order or charged your payment method.

Prices are in U.S. dollars and may change without notice. Prices don’t include shipping, handling, taxes, or duties unless we say so. [CONFIRM: whether quotes have a validity period, e.g., 30 days.]

---

Sales tax

We collect sales tax where required by law. The tax is based on the shipping address and is shown at checkout or on your invoice.

If you’re exempt from sales tax, send us a valid exemption or resale certificate before your order ships. We can’t refund tax on past orders unless the law requires it. [CONFIRM: process for submitting certificates, such as an email address.]

---

Customs, duties, and import fees (international orders)

For orders shipped outside the United States:

• You are responsible for all import-related costs. This includes customs duties, tariffs, VAT, GST, brokerage fees, and any other taxes or fees charged by the destination country or the carrier.
• These costs are not included in our product prices, shipping charges, or handling fee. They may be collected by the carrier at delivery or billed to you afterward.
• Check local rules before ordering. You’re responsible for knowing whether the products can be legally imported and used in your country, and for any permits, licenses, or certifications required there.
• Refused or unclaimed shipments. If a shipment is refused, abandoned, or returned because duties or fees weren’t paid, we may charge you for the shipping, return, and handling costs. [CONFIRM: whether DG will refund the remainder.]

Delivery times for international orders are estimates. Customs processing can cause delays that are outside our control.

---

Declined and fraudulent payments

• Declined payments. If your payment is declined or can’t be processed, we may hold or cancel your order. We’ll try to contact you, but we aren’t required to.
• Verification. To protect you and us, we may ask for additional information to verify your identity, payment method, or shipping address before we process or ship an order. We may delay or cancel an order if we can’t complete verification.
• Fraud. We may cancel any order we reasonably suspect is fraudulent, and we may report suspected fraud to payment processors, law enforcement, and other authorities.
• Chargebacks. If you have a problem with an order, please contact us first so we can try to resolve it quickly. If you dispute a charge with your card issuer, we may provide them with records about your order. [CONFIRM: whether DG suspends accounts or charges a fee after chargebacks.]
• Returned checks. [CONFIRM: fee for returned or bounced checks, if any.]

---

Export compliance

Our products, software, and technology may be subject to U.S. export control and sanctions laws, including the Export Administration Regulations (EAR) and regulations administered by the Office of Foreign Assets Control (OFAC). Other countries’ laws may also apply.

By placing an order, you confirm and agree that:

1. You will follow all applicable export, re-export, and import laws. You will not export, re-export, sell, transfer, or release our products, software, or technology in violation of those laws.
2. You are not a restricted party. You are not on any U.S. or other government list of prohibited or restricted parties, and you are not owned or controlled by anyone who is.
3. You will not use our products for prohibited purposes. This includes any use connected to weapons of mass destruction, missiles, or military end uses that are restricted by law.
4. You will not send our products to embargoed or sanctioned countries or regions, or to anyone in them.
5. You’ll give us information we ask for. We may ask for details about the end user, end use, and destination before we ship, and we may require an export license or other documents.

We may refuse, hold, or cancel any order if we believe shipping it would or could violate any law, or if you don’t give us information we reasonably request. This applies even if we’ve already accepted the order. If we cancel for this reason, we’ll refund any amount you paid, unless the law prohibits us from doing so.

You are responsible for any penalties, losses, or costs that result from your violation of these requirements. Export laws change often, so the list of countries we can’t ship to may change without notice.

Shipping

All orders ship from our headquarters in Farmington Hills, Michigan, by FedEx or UPS.

Within the United States
Most orders ship by Ground service for about $20 USD. Faster options include 2nd Day Air and Next Day Air. Final shipping costs are shown at checkout.

Outside the United States
We offer Priority and Economy international shipping. International orders also include a handling fee of $5 to $10 USD.

Where we can’t ship

P.O. boxes. We can’t ship to P.O. boxes. Please provide a street address.

Restricted countries and regions. We follow U.S. export control and sanctions laws, which limit the countries, regions, and parties we can sell and ship to. These restrictions change over time. To check whether your location or organization is affected, please review the current information from the U.S. government:

• U.S. Department of the Treasury, Office of Foreign Assets Control (OFAC): sanctions programs and country information
• U.S. Department of Commerce, Bureau of Industry and Security (BIS): export controls and country guidance

If your location is subject to U.S. restrictions, we can’t accept or ship your order. We may also decline to ship to other destinations for business, legal, or regulatory reasons, and we may ask for more information about your order before we ship.

Laptops and OEM software

Laptops and OEM software ship within the United States only.

Warranty Policy

Warranty coverage

DG Technologies warrants that our products will be free from defects in materials and workmanship for the periods below, starting on the date the product ships to you.

Product	Warranty period
Vehicle tools	2 years
Engineering tools	1 year
Batteries	1 year
Cables	90 days

What we’ll do

If a covered product proves defective during the warranty period, we’ll repair or replace it at no charge. We decide whether to repair or replace. Replacement products may be new or refurbished.

You’re responsible for the cost of shipping the defective product to us. [CONFIRM: who pays return shipping to the customer. The original is silent.]

What isn’t covered

This warranty doesn’t cover damage or failure that we determine was caused by:

• Misuse, abuse, or negligence
• Improper assembly or installation
• Modification or alteration of the product
• Operation outside the product’s instructions or specifications

How to make a warranty claim

1. Call Technical Support at (248) 888-2000 to request a Return Merchandise Authorization (RMA) number.
2. Include the RMA number with the product you send back. Returns without an RMA number may be delayed or refused.
3. Ship the product to us as instructed by Technical Support.

For more details, see our Return Merchandise Authorization (RMA) policy.

Warranty after a repair

A repaired DPA XL, VSI NxGen, VSI NxGen Pro, is warranted for 90 days after the repair, or until the end of its original warranty period, whichever is longer.

Limitations and Disclaimers

Disclaimer of other warranties

The warranty above is the only warranty we provide. To the maximum extent permitted by law, DG Technologies and our suppliers disclaim all other warranties and conditions, whether express, implied, or statutory. This includes any implied warranty of merchantability, fitness for a particular purpose, freedom from viruses, accuracy or completeness of results, and lack of negligence. Support services are provided “as is.”

You use the device, its operating system components, and any support services at your own risk.

Exclusion of certain damages

To the maximum extent permitted by law, DG Technologies and our suppliers are not liable for any special, incidental, indirect, or consequential damages. This includes, for example, lost profits, lost data or confidential information, business interruption, loss of privacy, and any other financial loss related to using, or being unable to use, our products or support services. This applies even if we were told such damages were possible.

Limit on our liability

To the maximum extent permitted by law, the total liability of DG Technologies and our suppliers for any claim will not exceed the price you paid for the product that is the subject of the claim.

Changes to products and documentation

We may update or change our products, software, and documentation at any time without notice.

Governing law and venue

Michigan law governs this policy and any dispute related to our products or services, without regard to conflict-of-law rules. You agree to the jurisdiction of the state courts located in Oakland County Michigan.

Returns, Refunds & Exchanges Policy

Returning a product (30-day return)

You can return most products within 30 days of delivery for a refund, less a 20% restocking fee.

To qualify, the product must be:

• In original, resalable condition
• Complete, with all accessories, cables, manuals, and packaging
• Returned with an RMA number (see below)

Items that can’t be returned, such as software with a license key, custom or special-order items, or opened OEM software and laptops.

Original shipping and handling charges are non-refundable. You’re responsible for the cost of shipping the product back to us. We’ll refund the purchase price, minus the restocking fee, to your original payment method within 30 business days after we receive and inspect the return. If the product isn’t in the condition described above, we may reduce the refund further or decline the return.

Exchanges

Exchanges are handled as a return plus a new order, with repairs.

Products that aren’t working (warranty or out of warranty)

In warranty: Please see our Warranty Policy. We’ll repair or replace covered products at no charge.

Out of warranty: There’s a $50 diagnostic fee, plus the cost of any repair. We’ll send you a quote and get your approval before starting repairs.

Before you send anything back open a ticket: technical support

Please follow the troubleshooting and validation steps in your product documentation first. Many issues can be fixed without a return.

If you still need help, contact DG Technical Support:

• Phone: (248) 888-2000
• Hours: 9 a.m. to 5 p.m. Eastern Time, U.S. customers Monday through Friday
• Support: [support form]

For faster help, include your name, product, order number, and a phone number where we can reach you.

How to return a product Return Merchandise Authorization (RMA) number

1. Contact Technical Support. If we think there may be a physical problem with your product, or if you want to return it, we’ll give you a Return Merchandise Authorization (RMA) number.
2. Pack your product. Include the RMA number and proof of purchase (such as your invoice or receipt). Please write the RMA number clearly on the outside of the box.
3. Ship it to: Product Service/Repairs
   Attn: RMA# [your RMA number]
   DG Technologies
   33604 West Eight Mile Road
   Farmington Hills, Michigan 48335

We recommend using a trackable shipping method and insuring the package. Returns without an RMA number may be delayed or refused.

Shipping & Delivery Policy

Where and how we ship

All orders ship from our headquarters in Farmington Hills, Michigan, using UPS. [CONFIRM: UPS only, or UPS and FedEx.] We can’t ship to P.O. boxes, so please give us a street address where someone can receive the package. See “Where we can’t ship” in our Ordering & Payment Policy for destination restrictions.

Shipping methods and costs

Within the United States

Service	Typical delivery time*
UPS Ground	[CONFIRM: e.g., 1 to 5 business days, depending on distance]
UPS 3 Day Select	[CONFIRM: offered?]
UPS 2nd Day Air	2 business days
UPS Next Day Air	Next business day

Delivery times are measured from the time UPS picks up your order, not the time you place it.

Most U.S. orders ship by UPS Ground for about $20 USD. Your exact shipping cost is shown at checkout. [CONFIRM: flat rate or calculated by weight, size, and destination. Also confirm whether DG offers free shipping thresholds or accepts customer UPS account numbers.]

Outside the United States

We offer UPS international services, such as Worldwide Saver and Worldwide Expedited. [CONFIRM: services DG actually uses; the earlier draft said “Priority and Economy.”] International orders also include a handling fee of $5 to $10 USD. You are responsible for customs duties, taxes, and import fees. See “Customs, duties, and import fees” in our Ordering & Payment Policy.

Order processing time

Orders placed [CONFIRM: before a cutoff time, e.g., 2:00 p.m. Eastern] on a business day usually ship within [CONFIRM: e.g., 1 to 2] business days. Orders placed after the cutoff, on weekends, or on holidays ship the next business day. Business days are Monday through Friday, excluding U.S. federal holidays. [CONFIRM.]

Processing may take longer for:

• Back-ordered, custom, or special-order items
• Orders that need payment, identity, or export verification
• Orders affected by high demand or supplier delays

If your order will be delayed significantly, we’ll let you know. [CONFIRM: DG’s commitment, e.g., “we’ll email you.”]

Tracking

When your order ships, we’ll email you a UPS tracking number. [CONFIRM: whether DG sends this automatically.] Tracking information may take up to 24 hours after shipment to update. You can track your package at ups.com or through the UPS mobile app.

Delivery estimates are not guarantees

Delivery dates are estimates. Delays can result from weather, carrier volume, customs, incorrect addresses, or other events outside our control. We aren’t responsible for delays caused by UPS or other third parties. If you paid for an expedited service and UPS misses its guaranteed delivery time, you may be entitled to a refund of the shipping charge from UPS under its own service terms. [CONFIRM: whether DG will assist with this or refund shipping itself.]

Shipping address

Please check your shipping address carefully before you place your order. We ship to the address you give us.

• If your address is wrong or incomplete, the package may be delayed, returned to us, or lost.
• If you notice a mistake, contact us right away at (248) 888-2000. We can only change an address before the order ships.
• If a package is returned because of an incorrect address or because no one accepted delivery, you may have to pay for shipping again.

Signature and delivery requirements

Orders may require an adult signature. If no one is available to sign, UPS may leave a notice and try again. After UPS’s attempts, the package may be held at a UPS location or returned to us.

If you want your package held at a UPS Access Point or retained for pickup.

Risk of loss, loss in transit, and damage

Inspect your package when it arrives. Before you accept it, look for visible damage to the box. If the box is damaged, tell the UPS driver and note it on the delivery record if you can.

Keep all packaging. If your product is damaged or something is missing, keep the product, the box, and all packing materials. UPS may need to inspect them, and we may need them to file a claim.

Report problems quickly. Contact us within [CONFIRM: e.g., 5 business days] of delivery if your package is damaged, if items are missing, or if you received the wrong item. Tell us your order number and include photos of the box, shipping label, and product. For packages marked delivered that you didn’t receive, contact us within [CONFIRM: e.g., 5 business days] of the delivery date, after checking with neighbors and your building’s mail or receiving area.

What we’ll do. If your order is lost, damaged, or incorrect due to shipping or our error, we’ll work with you and UPS to [CONFIRM: repair, replace, or refund] your order. [CONFIRM: whether DG files the carrier claim or requires the customer to.]

Insurance. UPS includes limited basic coverage; higher-value shipments often need declared value.

Risk of loss. Risk of loss passes to you when we hand the package to UPS.

Packages marked “delivered” but not received

If your tracking shows a package as delivered, but you can’t find it:

1. Check around your property, with neighbors, and with anyone else at your address.
2. Look for a UPS delivery notice or photo confirmation.
3. Contact us within [CONFIRM] days. We may ask you to file a report with UPS. [CONFIRM: DG’s policy on packages left without a signature.]

International shipments

• Customs. International packages go through customs. Delays and inspections are common and outside our control.
• Duties and fees. You are responsible for duties, taxes, and fees. UPS may collect them at delivery or bill you afterward.
• Accurate information. We declare the contents and value of your order as required by law. We can’t mark shipments as gifts or lower the declared value.
• Refused shipments. If a package is refused or abandoned, or if fees go unpaid, we may charge you for shipping and handling. See our Ordering & Payment Policy.
• Export rules. International orders are subject to U.S. export laws. See the Export compliance section of our Ordering & Payment Policy.

Laptops and OEM software

Laptops and OEM software ship within the United States only. [CONFIRM: any special shipping or signature rules.]

Hazardous materials and batteries

Some products, including those with lithium batteries, are subject to carrier and government shipping restrictions. These may limit shipping methods, destinations, or delivery speed. We may choose a different service or decline to ship to certain destinations to comply with these rules.

Holidays and peak seasons

Carrier volume is higher during peak periods, and shipping times may be longer. We recommend placing orders early.

Questions?

Call us at (248) 888-2000

Hardware Warranty Policy

Our hardware is warranted against defects in materials and workmanship, starting on the date the product ships to you. This includes network communication analyzers, interfaces, and development tools, along with directly associated accessories and peripherals. It doesn’t include parts and supplies.

Product	Warranty period
Most DG hardware	[CONFIRM: 1 year]
[CONFIRM: DPA 4 Plus, DPA 5, and any current vehicle tools]	[CONFIRM: 2 years]
Cables	[CONFIRM: 90 days]
Batteries	[CONFIRM: 1 year]

If your product’s specifications, manual, or documentation state a different warranty period, that period applies.

What we’ll do

If a covered product is defective during the warranty period, we’ll repair or replace it at no charge. We decide whether to repair or replace. Replacement products may be new or refurbished. You’re responsible for shipping the product to us. [CONFIRM: who pays return shipping to you.]

This warranty doesn’t cover damage or failure caused by misuse, abuse, negligence, improper assembly, or modification of the product. [CONSIDER ADDING: normal wear and tear, accidents, water or fire damage, unapproved accessories, and repairs by anyone other than DG.]

How to make a warranty claim

1. Contact Technical Support at (248) 888-2000 or [ADD EMAIL] to request a Return Merchandise Authorization (RMA) number. The RMA lets us authorize and track your return.
2. Include the RMA number and proof of purchase with your product.
3. Ship the product to the address in our Returns, Refunds & Exchanges Policy.

Returns without an RMA number may be delayed or refused.

---

Extended warranty

You can extend a warranty of one year or longer by 1 or 2 years. [CONFIRM: that this is still offered, and whether the extension must be purchased before the original warranty expires, as the 2017 version said.]

You can also buy an extended warranty when you purchase your product, sometimes at a special price. To learn more, contact DG Sales at (248) 888-2000 or sales@dgtech.com. [CONFIRM: that this email is still active.]

Extended warranties have the same coverage and exclusions as the standard warranty unless your quote or agreement says otherwise. [ATTORNEY: confirm.]

---

Trade-in program

You can trade in an older DG product toward a new one. The credit depends on the product and its condition. We sometimes offer special promotions to make upgrading more affordable.

To request a trade-in quote, contact DG Sales at (248) 888-2000 or sales@dgtech.com.

[CONFIRM before publishing:

• Which products qualify, and whether they need to be in working condition
• Whether credit is applied to a new order, paid as a refund, or both
• Whether DG pays shipping on trade-in units
• Whether customers must remove stored data and settings first, and whether DG erases traded-in units
• Whether credits expire]

---

Maintenance Agreement (MA)

A Maintenance Agreement is a long-term plan that keeps your DG products up to date. It can be bundled with an extended warranty. It covers software and firmware access and support. It doesn’t cover hardware changes.

What’s included

• Software and firmware updates. A licensed copy of the program that updates (flashes) the firmware on the DG products you own.
• Firmware and driver rights. Rights to all firmware and drivers for the DG products you own.
• Easy firmware selection. A point-and-click interface, built on our DLL, that lets you pick and download the firmware (.hex) file you need. [CONFIRM: the current tool name and whether this is still how updates work.]
• Flexible use. Use at one site or at multiple sites, as agreed. [CONFIRM: single-site and multi-site terms.]
• Support for custom software. If you’ve written your own software for DG products, you can manage your support requests. [CONFIRM: what this means in practice. The original wording is vague.]

What we’ll do for you

• Notify you of new driver releases
• Notify you of new firmware releases
• Post new releases in a secure area of our website, where you can sign in and download what you need. [CONFIRM: the current portal and login method, since “password for allowing customers access” is dated language.]

To buy or renew a Maintenance Agreement, contact DG Sales at (248) 888-2000 or sales@dgtech.com.

Software License Policy

Our software

DG software is included with our tools at no extra charge. There are no update fees and no per-seat license fees. [CONFIRM: see the Maintenance Agreement conflict in the notes below.]

You can download the software from our website, along with manuals and other helpful information, before you put your products into use.

Your license

DG Technologies grants you a non-exclusive, non-transferable license to install and use our software, free of charge, with DG products that you own or are authorized to use. [CONFIRM: “non-transferable” and the scope below.]

What you can do

• Install the software on as many computers as you need within your organization. There are no seat licenses.
• Move DG hardware from person to person or project to project. The software works with any DG hardware you have.
• Use the software to read the manuals and other included information before you use the hardware.

What you can’t do

• Sell, rent, lease, sublicense, or distribute the software to anyone outside your organization [CONFIRM: or to your customers, if you allow that for OEM or distributor partners]
• Copy the software except as allowed here
• Reverse engineer, decompile, or disassemble the software, except as the law allows
• Remove or change DG’s copyright notices or trademarks
• Use the software to violate any law, including export laws
• Use the software with products or services that you aren’t authorized to use

Ownership

DG Technologies and its suppliers own the software and all intellectual property in it. This policy gives you a license to use the software. It doesn’t sell you the software or transfer any ownership rights. [ATTORNEY: confirm and check for any open-source components that need separate notices.]

OEM software and manufacturer-specific data

DG tools can provide generic J1708/J1587 and CAN/J1939 diagnostic codes. For manufacturer-specific information, you may need to use OEM software from the vehicle or engine manufacturer.

• OEM software is offered by the manufacturers, not by DG. You can usually buy a daily, monthly, or annual subscription from their service websites.
• Prices, terms, and availability are set by the OEMs and can change at any time.
• Your use of OEM software is governed by the OEM’s own license and terms, not this policy.
• DG isn’t responsible for OEM software, its price, or its compatibility with your needs. [CONFIRM: whether DG warrants compatibility between its tools and specific OEM software.]

For OEM service website links and approximate subscription prices, see [ADD LINK: the original sentence ends at “go to DG’s” with no destination].

Note: This is different from “OEM software” sold by DG, which appears in our Ordering & Payment Policy as US-only. Consider using a different term to avoid confusing the two.

Updates

We make software updates available at no charge. [CONFIRM: whether free updates are limited to bug fixes and compatibility updates, and whether major new releases or features might cost extra.] We may change or discontinue software features, versions, or download availability at any time without notice. We don’t guarantee that older versions will be available. We may also require you to install updates to keep using certain features.

Support

See our Warranty, Trade-In & Maintenance Agreement Policy and Returns Policy for support and service information.

Software warranty and limits of liability

Software is provided “as is.” [ATTORNEY: confirm whether the hardware warranty covers software defects at all.] Our disclaimers of other warranties and limits of liability, set out in our Warranty Policy, apply to the software.

Use at your own risk. Vehicle diagnostics involve safety-critical systems. You’re responsible for how you use the software and the results, including any repairs, changes, or testing performed on a vehicle. Follow the manufacturer’s service procedures and applicable safety practices. [ATTORNEY: this warning matters more here than in a typical software policy.]

Termination

The license lasts until it’s ended. It ends automatically if you break these terms. When it ends, stop using the software and delete all copies. We may also end the license if we discontinue the software, with notice where reasonable. [CONFIRM.]

Export compliance

The software is subject to U.S. export control and sanctions laws. You agree to follow them. See “Export compliance” in our Ordering & Payment Policy.

Governing law

Michigan law governs this policy. See “Governing law and venue” in our Warranty Policy. [ATTORNEY: keep consistent across documents.]

Questions?

Contact DG Technical Support at (248) 888-2000

Technical Notices & Disclaimers Policy

About this policy

This policy explains the technical limits of DG Technologies products, software, and information. It applies together with our Warranty Policy, Software License Policy, and Ordering & Payment Policy. If this policy and a signed agreement or written quote conflict, the signed agreement or quote controls.

Changes to products and information

Product details, specifications, features, software, firmware, documentation, and the way our products and services operate may change at any time without notice. This includes information on our website, in manuals and quick start guides, and on our Product Updates and Downloads page. We try to keep information accurate and current, but we don’t guarantee that it’s complete or error-free. Check the documentation that came with your product, and our Product Updates page for the latest version.

Software and firmware updates

• Where to find updates. Our Product Updates and Downloads page lists the current software, firmware, manuals, and quick start guides for each product. Version numbers on that page are the current ones.
• How updates work. Most updates have two steps: run the installer, then run the firmware updater for your tool. Some products need an internet connection to update firmware. Others follow the instructions in the product’s quick start guide and user manual. If you skip a step or an update is interrupted, your tool may not work correctly.
• Updates are your responsibility. Install updates to keep your tool current, compatible, and secure. We don’t guarantee that older versions will keep working, stay available, or be supported.
• Back up first. Before you update, save your work and configuration. Don’t disconnect or power off the tool, or turn off your computer, during a firmware update. Interrupting an update can make a device stop working. [ATTORNEY: confirm whether DG will repair a device damaged by an interrupted update, and whether that’s a warranty issue.]
• We may change or end updates. We may modify, replace, or stop providing updates, features, and downloads at any time. Update availability and fees are described in our Software License Policy. [CONFIRM: consistent with the Maintenance Agreement.]

Legacy products and end of support

Some DG products are marked “Legacy” on our Product Updates page.

For legacy products:

• No further updates. We don’t provide new software, firmware, or security patches.
• Computer compatibility. Some legacy products rely on drivers that current operating systems, including Windows 11, no longer support. They may not work, or may work with limited performance, on newer computers.
• Limited or no technical support. Legacy products have no technical support.
• Warranty and repair. Legacy products have no technical support.
• Use at your own risk. If you keep using a legacy product, you accept the risks of compatibility, performance, and security issues.

Contact DG Sales at (248) 888-2000 or sales@dgtech.com to ask about upgrade options and trade-in credit. [CONFIRM: sales email.]

Computer, vehicle, and network compatibility

Our tools work with specific operating systems, computers, vehicles, ECUs, networks, protocols, and OEM software. Compatibility can change. It depends on factors outside our control, including operating system updates, driver policies, and changes by vehicle manufacturers.

• Check your product’s documentation and the Product Updates page for supported systems and protocols before you buy or update.
• Our tools can read generic J1708/J1587 and CAN/J1939 codes. Manufacturer-specific data may require OEM software that we don’t control. See our Software License Policy.
• Vehicles and ECUs vary. We don’t guarantee that any tool will work with every vehicle, ECU, or function. [CONFIRM: supported-vehicle information and where customers can check it.]

Diagnostic and programming results

DG tools provide diagnostic information, pass-through communication, and ECU programming. Results can vary, and they can be wrong, incomplete, or unavailable. Don’t treat any DG tool as your only source of information.

• Verify results using the vehicle manufacturer’s service procedures and good professional judgment.
• ECU programming and reflashing can permanently damage a vehicle’s electronics if done incorrectly, interrupted, or done with the wrong files. Make sure the vehicle’s battery and power are stable, follow the OEM’s instructions, and use the correct software and calibration files.
• DG doesn’t provide vehicle repair advice. Repair decisions and work are your responsibility and the responsibility of the person doing the work.

Safety

Vehicle diagnostics and programming can involve moving parts, high voltage, stored energy, and safety systems such as airbags, brakes, and steering.

• Only trained, qualified people should use DG tools on vehicles.
• Follow the vehicle manufacturer’s safety procedures and all applicable laws and workplace safety rules.
• Use the cables, power sources, and accessories described in the product documentation. Don’t use damaged or unapproved equipment.
• Don’t use DG tools in a way that could interfere with safe vehicle operation, such as modifying a vehicle during operation. [ATTORNEY: confirm and expand.]

Cybersecurity

Connecting a tool to a vehicle or a computer can create security risks. You’re responsible for keeping your computers, networks, accounts, and DG software up to date and protected. See our Vehicle Cybersecurity page for more information. [CONFIRM: that page’s statements are consistent with this policy.]

Legacy products and unsupported software won’t receive security patches. Don’t connect them to networks or vehicles where a security risk would be unacceptable.

Emissions and legal compliance

You’re responsible for using DG tools in compliance with applicable laws, including emissions, anti-tampering, right-to-repair, and OEM licensing rules. Some functions, such as certain ECU changes, may be restricted on vehicles used on public roads.

Third-party products and websites

Our website, software, and documentation may refer to products, software, or websites from other companies, including OEM service sites. We don’t control them and aren’t responsible for their content, availability, pricing, terms, or accuracy.

Disclaimer of responsibility

To the maximum extent permitted by law, DG Technologies isn’t responsible for damage or loss caused by the use of, or inability to use, our hardware, software, firmware, documentation, or services, including damage caused by misuse, improper installation or updates, incompatible equipment, third-party software, legacy products, or failure to follow our instructions.

This policy doesn’t limit any liability that can’t be limited by law. For our warranty, warranty exclusions, disclaimers of other warranties, and limits of liability, see our Warranty Policy. [ATTORNEY: this replaces the original statement, “DG assumes no responsibility for any damage resulting from the use of hardware or software.” That sentence is too broad to rely on, and I’ve tied it to the Warranty Policy instead of repeating a second, competing disclaimer.]

Questions?

For technical help, contact DG Technical Support at (248) 888-2000

Terms of Sale Policy

Effective date: [DATE]

1. About these Terms

These Terms of Sale (“Terms”) apply to every order for products, software, and services from Dearborn Group, Inc., doing business as DG Technologies, a Dearborn Group Company (“DG Technologies,” “we,” “us,” or “our”). “You” means the person or company placing the order or using what you buy.

By placing an order, accepting a quote, or accepting delivery, you agree to these Terms. If you’re ordering for a company, you confirm you have authority to bind it.

What’s part of the agreement. These Terms include the policies listed below, which are part of the contract:

• Ordering & Payment Policy
• Shipping & Delivery Policy
• Returns, Refunds & Exchanges Policy
• Warranty Policy (including Limitations and Disclaimers)
• Warranty, Trade-In & Maintenance Agreement Policy
• Software License Policy
• Technical Notices & Disclaimers Policy
• Privacy Policy [PENDING]

Which document wins. If documents conflict, this order applies: (1) a written agreement signed by an authorized DG Technologies representative, (2) our written quote, (3) these Terms, (4) the other policies. Terms in your purchase order, or other buyer documents, don’t apply unless we expressly accept them in writing. We object to any additional or different terms you propose.

2. Quotes and orders

• Quotes. A quote is valid for [CONFIRM: e.g., 30 days] unless it says otherwise. We may withdraw or change a quote before you accept it.
• Your order is an offer. We form a contract only when we accept your order, either by sending written confirmation or by shipping it, whichever comes first. A message that only confirms we received your order is not acceptance.
• We can decline or cancel. We may refuse, limit, or cancel any order for the reasons in our Ordering & Payment Policy, including unavailable products, pricing or product errors, payment or identity problems, suspected fraud, shipping restrictions, or legal compliance.
• Changes and cancellations. You can change or cancel an order only before it ships, with our written approval. [CONFIRM: cancellation fees for custom, special-order, or built-to-order items.]

3. Prices

• Prices are in U.S. dollars.
• Prices don’t include shipping, handling, taxes, duties, or other charges unless we say so.
• Prices can change without notice. The price on your accepted order or quote applies to that order. [CONFIRM: whether DG may add surcharges for tariffs or cost increases between quote and shipment.]
• We may correct pricing or product errors, as described in our Ordering & Payment Policy.

4. Payment

• Accepted methods. Visa, Mastercard, American Express, Discover, and PayPal (online orders). Established customers may pay by purchase order, subject to credit approval.
• When we charge. Online orders are charged when placed. Phone orders are charged before shipment.
• Credit terms. If we approve credit, payment is due on the invoice due date [CONFIRM: Net 30]. We may require prepayment, change or withdraw credit terms, or suspend shipments at any time.
• Late payments. Overdue balances may be charged [CONFIRM: late fee or interest, e.g., 1.5% per month or the maximum allowed by law], plus reasonable collection costs, including attorney fees, where the law allows. [ATTORNEY: confirm.]
• No setoff. You may not withhold or deduct payment for any claim you have against us unless we agree in writing.
• Security interest. [ATTORNEY: consider reserving a purchase-money security interest in goods until paid in full.]
• Declined and fraudulent payments, chargebacks, and returned checks are covered in the Ordering & Payment Policy.

5. Taxes, duties, and import fees

You’re responsible for all taxes, tariffs, duties, VAT, GST, customs, brokerage, and import fees tied to your order, other than taxes on our income. We collect sales tax where required. If you’re tax-exempt, give us a valid exemption certificate before your order ships. For international orders, you’re responsible for knowing and following the import laws in your country. See the Ordering & Payment Policy for details.

6. Shipping, delivery, title, and risk of loss

• Shipping. We ship from Farmington Hills, Michigan, using our selected carrier [CONFIRM: UPS, FedEx, or both] unless you request, and we approve, a different method. Details, restrictions, and costs are in the Shipping & Delivery Policy and Ordering & Payment Policy.
• Delivery dates are estimates. We aren’t liable for delays caused by carriers, customs, weather, or other events outside our control.
• Title and risk of loss. Risk of loss passes to you when we hand the goods to the carrier. Title passes at the same time, or on payment in full if you’ve chosen that approach.
• Shipping damage and loss. Inspect your delivery and report damage, shortages, or the wrong item within [CONFIRM: e.g., 5 business days]. See the Shipping & Delivery Policy for how to do this.
• Partial shipments. We may ship in parts and invoice each shipment separately.

7. Inspection and acceptance

Inspect your order when it arrives. Unless you tell us about a visible defect, shortage, or wrong item within [CONFIRM: e.g., 10 days] after delivery, you’re considered to have accepted it. Acceptance doesn’t waive your rights under the Warranty Policy for latent defects.

8. Returns and refunds

Our Returns, Refunds & Exchanges Policy applies. In general, you may return eligible products within 30 days for a refund, less a 20% restocking fee, with an RMA number. Products that arrive defective or that we shipped in error aren’t subject to the restocking fee. [CONFIRM: carve-out, and exclusions for software, custom items, laptops, and OEM software.] You can’t return a product without an RMA number.

9. Warranty

Our Warranty Policy and Warranty, Trade-In & Maintenance Agreement Policy set out our product warranties, the repair or replacement remedy, and the exclusions. Extended warranties, trade-ins, and Maintenance Agreements are governed by their own terms and this section.

THE WARRANTIES IN OUR WARRANTY POLICY ARE THE ONLY WARRANTIES WE GIVE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10. Software and firmware

Software and firmware are licensed, not sold. Your use is governed by our Software License Policy. OEM software from vehicle or engine manufacturers is governed by the OEM’s own terms.

11. Technical use, safety, and compliance

You’re responsible for using our products properly, safely, and legally. Our Technical Notices & Disclaimers Policy describes limits on compatibility, diagnostic and programming results, legacy products, and safety. Our tools are intended for trained professionals. You’re responsible for complying with all laws that apply to your use, including emissions and anti-tampering laws.

12. Export and sanctions compliance

Our products, software, and technology are subject to U.S. export control and sanctions laws and may be subject to other countries’ laws. You agree to follow them, as stated in the Export compliance section of our Ordering & Payment Policy. We may refuse, hold, or cancel any order that we believe may violate the law.

13. Intellectual property

DG Technologies and our suppliers own all intellectual property in our products, software, firmware, documentation, trademarks, and website. Buying a product doesn’t give you any rights in our intellectual property, except the license in our Software License Policy. Don’t copy, reverse engineer (except as the law allows), or remove notices from our products or software.

14. Confidentiality

When/if customers receive pre-release products, pricing, or confidential technical information, add a short mutual confidentiality clause here.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(A) DG TECHNOLOGIES AND OUR SUPPLIERS AREN’T LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF USE, BUSINESS INTERRUPTION, OR VEHICLE DOWNTIME, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

(B) OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO AN ORDER WON’T EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE THAT IS THE SUBJECT OF THE CLAIM.

These limits apply whatever the legal theory (contract, warranty, negligence, strict liability, or otherwise) and even if a remedy fails of its essential purpose. They don’t limit liability that the law doesn’t allow to be limited, such as for fraud, willful misconduct, or, where applicable, death or personal injury caused by our negligence.

16. Indemnity

If you’re a business customer, you agree to defend and indemnify DG Technologies against third-party claims, losses, and expenses (including reasonable attorney fees) arising from your misuse of our products, modification of our products, violation of law, or violation of these Terms.

17. Force majeure

We aren’t liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, labor disputes, supply shortages, carrier or customs delays, cyberattacks, government actions, tariffs or trade restrictions, pandemics, or utility failures. We may allocate available products among customers as we see fit. If a delay lasts more than [CONFIRM: e.g., 60] days, either party may cancel the affected order, and we’ll refund any amounts you paid for products we didn’t ship.

18. Privacy

We collect and use personal information as described in our Privacy Policy.

19. Governing law and disputes

• Governing law. Michigan law governs these Terms and any dispute related to your order, without regard to conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods doesn’t apply.
• Courts. You and DG Technologies agree that any dispute will be brought in the state or federal courts located in [CONFIRM: Oakland County, Michigan, and the U.S. District Court for the Eastern District of Michigan], and you consent to their jurisdiction and venue.
• Time limit. [ATTORNEY: consider a contractual limit on when claims can be brought (for example, one year), as allowed by Michigan law.]
• Jury waiver, arbitration, and attorney fees. [ATTORNEY: decide whether to include a jury waiver, arbitration clause, or prevailing-party attorney fees.]

20. General terms

• Entire agreement. These Terms, the policies they include, and any signed agreement or accepted quote are the whole agreement for your order. They replace earlier discussions.
• Changes to these Terms. We may update these Terms. Updates apply to orders placed or accepted after the “Effective date.”
• Assignment. You may not transfer your rights or obligations without our written consent. We may assign ours, including in a merger or sale of the business.
• Severability. If a part of these Terms is unenforceable, the rest still applies. We’ll replace the unenforceable part with a valid one that comes closest to the original intent.
• No waiver. If we don’t enforce a right, we haven’t given it up.
• Notices. Send notices to the address in Section 21. We may send notices to the email or address on your order.
• Survival. Sections that by their nature should continue after the order ends (payment, intellectual property, limitation of liability, indemnity, governing law) will continue.

21. Contact us

DG Technologies, A Dearborn Group Company
33604 West Eight Mile Road
Farmington Hills, Michigan 48335
Phone: (248) 888-2000

Website Terms of Use Policy

NONE

Privacy Policy

Effective date: [DATE]

1. Who we are

Dearborn Group, Inc., doing business as DG Technologies, a Dearborn Group Company (“DG Technologies,” “we,” “us,” “our”), is responsible for your personal information as described here.

33604 West Eight Mile Road, Farmington Hills, Michigan 48335, USA
Phone: (248) 888-2000
Privacy contact: [ADD EMAIL, e.g., privacy@]

This policy covers our websites (including dgtech.com and new.dgtech.com), online store, mobile applications [CONFIRM: if any], software and downloads, and our sales and support. It doesn’t cover third-party websites we link to, such as OEM service sites.

2. The short version

• We collect what we need to take orders, support our products, and run our website.
• We don’t sell your personal information. [CONFIRM: also no “sharing” for cross-context advertising.]
• We share information only with companies that help us run our business, when the law requires it, or in a business sale. See Section 5.
• You can ask to see, correct, or delete your information. See Section 9.

3. Information we collect

Information you give us

• Orders and accounts: name, company, billing and shipping addresses, email, phone number, and order history. Payment is processed by our payment providers, and we don’t store full card numbers. [CONFIRM.]
• Support and sales: messages, phone calls, RMA and repair details, product serial numbers, and any files you send us.
• Marketing and newsletters: your email and preferences. [CONFIRM: if applicable.]
• Purchase orders and credit applications: business and financial details we need to approve credit. [CONFIRM.]

Information collected automatically

• Device and usage data: IP address, browser type, device, pages viewed, links clicked, referring site, and dates and times.
• Cookies and similar technologies: see Section 4.
• Location: approximate location from your IP address, and precise location from a mobile app only if you allow it. [CONFIRM: whether DG collects precise location, and why. The original mentions location but not the purpose.]
• Software and product data: when you download or update software or firmware, we may receive your product serial number, software and firmware versions, and the date of the update. [CONFIRM: whether DG collects any usage, diagnostic, or vehicle data from its software or tools. If it does, add it here and explain.]

Information from others

• Distributors, payment processors, shipping carriers, credit agencies [CONFIRM], and public sources.

Sensitive information. We don’t intend to collect sensitive personal information such as government IDs, health, or biometric data. [CONFIRM.] Please don’t send us vehicle data tied to a person (such as VINs linked to an individual owner) unless it’s needed for support.

4. Cookies and similar technologies

Cookies are small files that a website stores on your device. We use them to:

• Keep the site working (essential): remember your cart, keep you signed in, and protect the site from fraud and abuse.
• Remember preferences: such as your language or region.
• Understand how people use the site (analytics): so we can improve it and help you find things faster. [CONFIRM: tool, such as Google Analytics. Some analytics cookies collect identifiers like IP address and device ID, which can be personal data.]
• Marketing and advertising [CONFIRM: only if used, such as Meta Pixel, Google Ads, or retargeting].

Your choices. You can control cookies in your browser settings. Blocking some cookies may stop parts of the site from working, such as the cart. [ATTORNEY: if you serve EU, UK, or certain U.S. visitors, you may need a cookie banner with an opt-in or opt-out choice and a way to honor browser opt-out signals such as Global Privacy Control.] See our Cookie Notice [OPTIONAL: list cookies by name and purpose].

Do Not Track. Browsers’ “Do Not Track” signals aren’t uniform, and we don’t respond to them. [CONFIRM: we do honor Global Privacy Control signals where required.]

5. How we use and share information

How we use it

• To process and ship orders, take payment, and handle returns, repairs, and warranty claims
• To provide software, firmware, updates, and technical support
• To communicate about your orders, accounts, product updates, and safety or security notices
• To send marketing, where allowed (you can opt out at any time)
• To operate, secure, and improve our website and products, and to prevent fraud
• To comply with legal obligations, including export and sanctions screening
• To enforce our terms and protect our rights

Who we share it with. We don’t sell your personal information. We share it with:

• Service providers that work for us, such as payment processors (including PayPal), shipping carriers (UPS, FedEx), hosting and IT providers, email and customer-relationship tools, analytics providers, and accountants and auditors. They may use your information only to provide services to us.
• Distributors and partners, when you ask us to connect you with one or when they handle your order or support. [CONFIRM.]
• Government and legal authorities, when required by law or to protect rights and safety, including export-control and sanctions screening.
• A buyer or successor, in a merger, sale, or reorganization of our business.
• Others with your consent.

We may share aggregated or de-identified information that doesn’t identify you.

6. Security

We use reasonable technical and organizational safeguards to protect your information. No method of storage or transmission is completely secure, so we can’t guarantee absolute security. If a security incident affects your information, we’ll notify you and regulators as the law requires.

7. How long we keep information

We keep personal information only as long as needed for the purposes described here, including legal, tax, accounting, warranty, and export-compliance requirements. [CONFIRM: retention periods, such as order and tax records for X years.] When we no longer need it, we delete or de-identify it.

8. International data transfers

We’re based in the United States and process information there. If you’re outside the U.S., your information will be transferred to and stored in the U.S., where privacy laws may differ from your country’s. See the Addendum for added protections for EU, UK, and Canadian residents.

9. Your choices and rights

Depending on where you live, you may have the right to:

• Know what personal information we collect, use, and disclose
• Access a copy of your information
• Correct inaccurate information
• Delete your information, subject to legal exceptions
• Opt out of marketing emails (use the unsubscribe link) or of targeted advertising and the sale or sharing of personal information, if applicable
• Not be discriminated against for using your rights

To make a request, email [ADD EMAIL] or call (248) 888-2000. We may need to verify your identity first. You may have an authorized agent submit a request for you. If we deny a request, you may be able to appeal, and we’ll explain how in our response. [ATTORNEY: U.S. state privacy laws (California, Colorado, Virginia, Connecticut, Texas, and others) mostly apply above revenue or data-volume thresholds, and many exempt business-to-business contacts in some states. Confirm which apply to DG, and whether to include a California-specific section with required disclosures, such as categories collected, retention, and a “Do Not Sell or Share” statement.]

10. Children

Our website and products are for businesses and professionals, and they aren’t directed at children under 16. We don’t knowingly collect information from children. If you think we have, contact us and we’ll delete it. [ATTORNEY: the age threshold varies by law; COPPA applies under 13.]

11. Third-party links

Our website links to other sites, including OEM service websites. We don’t control their privacy practices. Please read their policies.

12. Changes to this policy

We may update this policy. We’ll post the new version with a new effective date, and, for material changes, we’ll give additional notice where the law requires it. [ATTORNEY: confirm.]

13. Contact us

DG Technologies, A Dearborn Group Company
33604 West Eight Mile Road, Farmington Hills, Michigan 48335
Phone: (248) 888-2000
Email: [ADD EMAIL]

---

Addendum for the European Economic Area, United Kingdom, and Canada

[ATTORNEY: this addendum applies if DG offers goods or services to people in these regions or monitors their behavior (for example, through website analytics). Confirm whether that’s the case and how much to include.]

A. EEA and UK (GDPR and UK GDPR)

Controller. Dearborn Group, Inc. is the controller of your personal data. [CONFIRM: whether DG needs an EU or UK representative under GDPR Article 27. An EU/UK representative is often required when a non-EU/UK company without an establishment there processes personal data of people in those regions. Counsel should decide.]

Legal bases we rely on

Purpose	Legal basis
Processing and shipping orders, support, warranty and repairs	Performance of a contract
Running and improving our site, preventing fraud, direct marketing to business contacts	Legitimate interests (our interest in running a safe, effective business)
Non-essential cookies, marketing emails where required	Consent, which you can withdraw at any time
Tax, accounting, export-control and sanctions compliance	Legal obligation

Your rights. In addition to the rights in Section 9, you have the right to: object to processing based on legitimate interests or for direct marketing; restrict processing; receive your data in a portable format; and withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).

International transfers. We transfer personal data to the United States and to our service providers. Where required, we use a legal transfer mechanism, such as the EU-U.S. Data Privacy Framework [CONFIRM: only if DG is certified], Standard Contractual Clauses, or the UK International Data Transfer Agreement or Addendum. Contact us for a copy of the safeguards we use. [ATTORNEY: confirm which mechanism applies.]

Automated decisions. We don’t make decisions based solely on automated processing that significantly affect you. [CONFIRM.]

Retention and requests. We respond to requests within one month, with the option to extend by up to two more months for complex requests, as the law allows.

B. Canada (PIPEDA, Quebec Law 25, and other provincial laws)

Accountability. We’re responsible for personal information in our control. Our privacy contact is [NAME/TITLE, ADD EMAIL]. [ATTORNEY: Quebec’s Law 25 requires a designated person in charge of personal information, and a public contact for the role.]

Consent. We collect, use, and disclose personal information with your consent, unless the law allows otherwise. Consent may be express or implied, depending on the sensitivity of the information. You can withdraw consent at any time, subject to legal or contractual limits, by contacting us. Withdrawing may limit our ability to provide some products or services.

Your rights. You may request access to, and correction of, your personal information. Quebec residents also have rights related to portability, de-indexing, and automated decision-making, as the law provides.

Transfers outside Canada. Your personal information may be stored and processed in the United States and may be accessible to U.S. courts, law enforcement, and national security authorities under U.S. law. [ATTORNEY: Quebec requires a privacy impact assessment before transferring personal information outside the province.]

Marketing emails (CASL). We send commercial electronic messages to people in Canada only with consent, where required, and each message includes our identity and an unsubscribe option. [CONFIRM: that DG’s email practices meet CASL consent and record-keeping rules.]

Complaints. You can contact us first. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada, or your provincial regulator (for example, the Commission d’accès à l’information du Québec).

Language. [ATTORNEY: if DG markets to Quebec, French-language requirements may apply.]

Trademarks & Third-Party Notices Policy

Last updated: October 6, 2026

1. Our trademarks

The DG® logo is a registered trademark of [CONFIRM: Dearborn Group, Inc. or DG Technologies, Inc. See attorney note 1]. DG Technologies and other names, logos, and product names we use may also be trademarks of Dearborn Group, Inc., whether or not they carry a ® or ™ symbol.

[CONFIRM: list each mark and its status. Examples to check: DG Technologies (word mark), DPA, VSI, VSI NxGen, d-briDGe, LENS, Lodestar, Beacon, and the “A Dearborn Group Company” tagline. Use ® only for marks that are federally registered in the U.S. and ™ for the rest.]

You may not use our trademarks without our written permission, except as described in Section 3.

2. Third-party trademarks

Other product names, company names, logos, and standards mentioned on our website, in our software, and in our documentation belong to their owners. They’re used only to identify those products or to describe compatibility. They don’t mean that the owner sponsors, endorses, or is affiliated with DG Technologies.

This includes, for example, names and marks of vehicle and engine manufacturers, operating system and software companies (such as Microsoft® and Windows®), standards bodies (such as SAE International, for SAE J1939, J1708, J1587, and J2534 references [CONFIRM: preferred attribution]), payment brands, shipping carriers, and others. [CONFIRM: add any third-party marks DG uses prominently.]

3. How to use our name and logo

If you’re a distributor, partner, or customer, you may refer to our products by name to describe or resell them, as long as you:

• Use the name accurately, and don’t suggest DG sponsors or endorses your product or business unless we’ve agreed in writing
• Don’t alter our logos, or combine them with other marks, to create a new logo
• Don’t use our marks in your company name, domain name, or social media handle
• Follow any brand guidelines we give you [CONFIRM: whether DG has a brand guide, and where to link it]

Authorized distributors and partners may use our marks as their written agreement allows. For other uses, such as press, training, or marketing, please contact us first.

4. Copyright and website content

Our website, software, firmware, documentation, images, videos, and other content are owned by Dearborn Group, Inc. or its licensors and protected by copyright and other laws. © [YEAR] Dearborn Group, Inc. doing business as DG Technologies. All rights reserved.

You may view and print our content for your own business use in connection with our products. You may not copy, modify, distribute, or republish it for another purpose without our permission. Software is licensed under our Software License Policy. [CONFIRM: that manuals and quick start guides may be freely shared by customers, and whether any content on the site is licensed from others, such as stock photos or partner content.]

5. Open-source and third-party software

Some of our software may include open-source or other third-party components. Those components are licensed under their own license terms, which may apply instead of ours for those components. [CONFIRM: whether DG’s software uses any. If so, list the components, versions, and licenses in a linked “Third-Party Software Notices” page or in the installer.]

6. Third-party websites and information

We link to websites we don’t own, including OEM service sites. We don’t control them and aren’t responsible for their content, availability, or terms. A link isn’t an endorsement. We also refer to OEM software and manufacturer data we don’t control. See our Technical Notices & Disclaimers Policy and Software License Policy.

7. Safety notice

Vehicles and shop equipment can be dangerous, and we can’t foresee every hazard. Before and while you use our products:

• Read and follow all safety messages in our product manuals and quick start guides
• Read and follow the safety messages on your shop equipment
• Read and follow the vehicle manufacturer’s manuals and service procedures
• Follow your shop’s own documents and operating procedures

Our safety messages don’t replace professional training, good judgment, or the safety requirements that apply to your work. Failing to follow safety messages and procedures can cause property damage, serious injury, or death. See our Technical Notices & Disclaimers Policy for more on safe and lawful use. [ATTORNEY: confirm wording and consider stronger warnings in the product documentation.]

8. Reporting infringement or misuse

If you believe someone is misusing our trademarks or content, or that content on our website infringes your rights, contact us at [ADD EMAIL, e.g., legal@]. Please include:

• A description of the work or mark you say is infringed
• The location (URL) of the material in question
• Your name, contact details, and a statement that you have a good-faith belief the use is unauthorized

[ATTORNEY: if the site accepts user-submitted content (comments, reviews, forums), consider a formal DMCA takedown policy and registering a designated agent with the U.S. Copyright Office. If not, this section can stay simple.]

9. Feedback and suggestions

If you send us ideas, suggestions, or feedback about our products, we may use them without any obligation to you. [ATTORNEY: confirm approach, especially for engineering customers or partners who may share technical ideas. A broad clause can discourage collaboration, and an NDA or development agreement may be better in those cases.]

10. Contact us

DG Technologies, A Dearborn Group Company
33604 West Eight Mile Road
Farmington Hills, Michigan 48335
Phone: (248) 888-2000
Email: [ADD EMAIL]

Product Lifecycle and Support Policy

Last updated: October 6, 2026

1. Why we have this policy

Our tools are used in professional shops, fleets, and engineering labs for years. This policy explains how long we support each product, what support means at each stage, and what happens when a product reaches the end of its life, so you can plan upgrades and purchases.

This policy applies with our Warranty Policy, Warranty, Trade-In & Maintenance Agreement Policy, Software License Policy, and Technical Notices & Disclaimers Policy. The Product Updates and Downloads page shows each product’s current status and the latest software and firmware.

2. Lifecycle stages

Stage	What it means
Current	Actively sold and fully supported, with software and firmware updates, technical support, repair, and warranty.
Limited support [OPTIONAL]	No longer sold new, but we still provide [CONFIRM: technical support, repair, and critical fixes] for a set period.
Legacy	No longer sold. No new software, firmware, or security updates. [CONFIRM: support and repair terms. See Section 5.]
End of life	We no longer provide support, repair, parts, or downloads, other than what’s stated in Section 6.

Which stage a product is in appears on our Product Updates and Downloads page. We may move a product from one stage to the next, as described in Section 4.

3. What support includes

For current products

• Technical support by phone at (248) 888-2000 and by email at [ADD EMAIL]. U.S. hours are 9 a.m. to 5 p.m. Eastern Time [CONFIRM: days of the week, holidays, and hours or channels for customers outside the U.S.]. For faster help, include your name, product, serial number, order number, and a phone number.
• Software and firmware updates on our Product Updates and Downloads page, including fixes, compatibility updates, and new releases, as described in our Software License Policy. [CONFIRM: consistent with the Maintenance Agreement.]
• Documentation: manuals, quick start guides, datasheets, and release notes.
• Warranty, repair, and RMA service, under our Warranty Policy and Returns Policy.
• Optional services such as extended warranty and Maintenance Agreements. [CONFIRM: availability by product.]

What support doesn’t include

• Training in general vehicle diagnostics or repair, or advice on a specific vehicle repair
• Support for OEM software or manufacturer websites we don’t control
• Support for products that were modified, damaged by misuse, or used outside the documented specifications
• Support for third-party hardware, operating systems, or software that we haven’t validated [CONFIRM: supported operating systems and computers]
• On-site service. [CONFIRM.]

We’ll make reasonable efforts to resolve problems, but we can’t guarantee a particular result or response time. [CONFIRM: any target response times, which you may prefer not to publish.]

4. How a product moves between stages

• Notice. When we plan to move a product to a later stage, we’ll update our website. We’ll also notify customers who have registered the product, Maintenance Agreement customers, and distributors by email, where we can. [CONFIRM: DG’s notice practice and lead time, for example “at least 90 days before the date, where practical.”]
• Dates. Each notice will state the effective date and what changes. [CONFIRM: whether DG is willing to publish dates in advance.]
• Factors. Timing depends on things such as product age, parts and component availability, supplier changes, operating system and driver support, security risks, regulations, and demand. Some of these are outside our control. [CONFIRM.]
• No fixed guarantee. Unless a signed agreement, quote, or Maintenance Agreement says otherwise, we don’t promise any minimum period that a product will be sold, supported, or repaired. [ATTORNEY: confirm, since a published minimum could become a binding commitment. If DG wants to offer one, such as “supported for at least X years after the last sale,” state it clearly here.]
• Last-time purchase. For products being retired, we may offer a final chance to buy units, parts, or extended warranties before the effective date. [CONFIRM.]

5. Legacy products

When a product reaches Legacy status:

• No new software, firmware, or security updates. The last released versions stay on our Product Updates page for as long as we can host them. We may remove old downloads. [CONFIRM: hosting commitment.]
• Computer and operating system compatibility. Some legacy tools depend on drivers that current operating systems, including Windows 11, no longer support. They may not work, or may have limited performance, on newer computers. We don’t plan to fix this.
• Technical support. [CONFIRM ONE: (a) No technical support. (b) Limited support, such as email only or best-effort for [X] months. Your current website says some legacy products have no support and is silent for others. This section should use one rule for all.]
• Repair and warranty. [CONFIRM: whether DG still repairs legacy products, on a time-and-materials basis (the $50 diagnostic fee plus repair cost from our Returns Policy), for as long as parts are available, or not at all. Say that in-warranty and extended-warranty coverage continues until it expires, if that’s true.]
• Documentation. Manuals and quick start guides stay available on the website when possible.
• Security. Legacy products won’t receive security patches. Don’t connect them to networks, computers, or vehicles where that risk isn’t acceptable. See our Technical Notices & Disclaimers Policy.
• Upgrade options. We encourage you to move to a current product. Ask about trade-in credit and upgrade pricing at (248) 888-2000 or sales@dgtech.com. [CONFIRM: sales email and whether the trade-in program covers each legacy product.]

Products currently shown as Legacy on our Product Updates page: DPA 5 PRO, DPA 5, DPA 4 PLUS, VSI-2534, d-briDGe PRO, d-briDGe.

6. End of life

When a product reaches End of Life, we stop providing technical support, repair, replacement parts, and updates. We may stop hosting downloads and documentation. Your license to use software you’ve already installed continues according to the Software License Policy, unless it states otherwise.

You can still use the product, but you do so at your own risk, and we can’t help if it stops working. Please consider upgrading.

7. If you’re a Maintenance Agreement or extended warranty customer

• Your agreement matters. The terms of your Maintenance Agreement, extended warranty, or signed contract continue to apply for their term, even if the product changes stage.
• If a product is retired during your term, we’ll [CONFIRM: honor the agreement through the end of its term; offer a pro-rated refund; or offer a replacement product or credit].
• Renewals. We may decline to renew or sell new agreements for Legacy and End of Life products.

8. Repair, parts, and spares

• Parts availability depends on suppliers. Electronic components can be discontinued. We may repair, replace with a functionally equivalent or newer item, or decline repair if parts aren’t available.
• Repairs follow our RMA process. See our Returns, Refunds & Exchanges Policy and Warranty Policy. Out-of-warranty repairs include the diagnostic fee and the cost of repair, with your approval before repair work begins.
• Accessories and cables. Availability of cables, batteries, and other accessories for older products may be limited.
• Unrepairable products. If a product can’t be repaired, we’ll tell you and discuss options, which may include trade-in credit on a current product.

9. Software, firmware, and compatibility

• Keep your tools up to date. Install updates from our Product Updates and Downloads page to keep your products current and compatible. We may stop supporting older software and firmware versions after a new version is released.
• Operating systems and computers. We test and support our current software on supported Windows versions, such as Windows 10/11 64-bit. We may stop supporting an operating system when the manufacturer ends support for it or when it creates security or compatibility risks.
• Vehicles and protocols. Vehicle manufacturers and standards bodies change systems over time. We update our current products’ coverage as we can, but we don’t guarantee support for any particular vehicle, ECU, model year, or function.
• Cybersecurity. For current products, we address security issues in line with our Vehicle Cybersecurity practices.

10. Registering your product

To receive lifecycle and security notices, register your product, create an account, or subscribe to our updates. Keep your contact information current. We aren’t responsible for notices we can’t deliver because of outdated contact details, but all notices will also be posted on our Product Updates page.

11. Trade-in and upgrades

We may offer trade-in credit and upgrade promotions to help you move to current products. Eligibility and credit depend on the product and its condition. See the Warranty, Trade-In & Maintenance Agreement Policy, or contact Sales.

12. Changes to this policy

We may update this policy at any time. The “Last updated” date shows the latest changes. Updates don’t reduce the terms of a signed agreement, accepted quote, warranty, or Maintenance Agreement that was already in effect.

13. Contact us

DG Technologies, A Dearborn Group Company
33604 West Eight Mile Road
Farmington Hills, Michigan 48335
Technical Support: (248) 888-2000
Email: [ADD EMAIL]

Compliance Marks Policy

1. What this page covers

This page explains the regulatory marks and notices on DG Technologies products, and where to find compliance information for each product. Compliance depends on the product, the region, and the version, so check the documents for the product you own or plan to buy.

For product-specific details, see the product’s user manual, quick start guide, label, and the Product Updates and Downloads page. [CONFIRM: where DG will host declarations of conformity and certificates, such as a “Compliance Documents” section on each product page.]

2. United States: FCC

Electronic products sold in the U.S. that can emit radio-frequency energy must meet the Federal Communications Commission (FCC) rules in 47 CFR Part 15 or other applicable parts.

• Which products. [CONFIRM: list each product and its FCC status. Examples to check: DPA XL, VSI NxGen, VSI NxGen PLUS, LENS, Lodestar, Beacon.]
• Type of authorization. [CONFIRM: whether each product uses Supplier’s Declaration of Conformity (SDoC) or FCC certification (with an FCC ID). Products with intentional radio transmitters, such as Wi-Fi or Bluetooth modules, generally need certification and an FCC ID. Products without them are often covered by SDoC.]
• Responsible party. [CONFIRM: the U.S. responsible party name and address. For SDoC, this must be a U.S.-based entity, which may be DG.]
• Device class. [CONFIRM: Class A (commercial and industrial) or Class B (residential). This affects the required user notice.]

Where products carry it. FCC statements appear in the product manual, and on the product or its packaging as required. [CONFIRM: label or e-label practice.]

Standard FCC user notices. [ATTORNEY/COMPLIANCE: the wording is prescribed by the rules for each device class. Use the exact text from the test report or the FCC rules, not a paraphrase. Include the statement that the device complies with Part 15, that operation is subject to the two conditions (no harmful interference, and acceptance of interference received), and, where required, a warning that unapproved changes may void the user’s authority to operate the equipment.]

3. European Economic Area: CE marking

The CE mark shows the manufacturer’s declaration that a product meets the EU laws that apply to it. For DG’s products, these may include [CONFIRM which apply]:

• The EMC Directive (electromagnetic compatibility)
• The Radio Equipment Directive (RED) for products with radio functions, including its cybersecurity requirements
• The Low Voltage Directive for certain powered products
• The RoHS Directive (see Section 5)
• The Cyber Resilience Act, as it phases in for products with digital elements [ATTORNEY/COMPLIANCE: confirm whether and when it applies to DG’s products and what documentation, vulnerability handling, and reporting obligations follow]

What we provide. For CE-marked products, we make an EU Declaration of Conformity available at [ADD LINK or “on request”]. [CONFIRM.]

Who is responsible in the EU. [CONFIRM: DG’s EU importer or authorized representative, if one exists, with name and address. Rules generally require the manufacturer’s and importer’s contact details on the product, packaging, or documents.]

CE marking applies only to products placed on the EU market. If a product isn’t CE marked, say so plainly and don’t ship it to the EEA. [CONFIRM: which products are sold into the EU, and whether DG ships to the EU only through distributors.]

4. United Kingdom, Canada, and other regions

[CONFIRM and keep only what applies.]

• United Kingdom (UKCA). Products placed on the Great Britain market may need UKCA marking. Check current rules on whether CE marking is accepted for a product category. [ATTORNEY/COMPLIANCE: confirm the current position.]
• Canada (ISED). Radio and electronic equipment sold in Canada must meet Innovation, Science and Economic Development Canada rules. [CONFIRM: ISED certification number, or the Canadian ICES-003 notice for digital apparatus.]
• Other countries. Some regions need their own approvals (for example, RCM in Australia and New Zealand, UKCA, Japan MIC, Korea KC, or others). We tell you before you buy if we sell a product in a region without local approval. [CONFIRM: whether DG ships to such regions, and what the Ordering & Payment Policy says.]

If you’re importing a product, you’re responsible for knowing and meeting the import, certification, and labeling rules in your country, as stated in our Ordering & Payment Policy.

5. RoHS and similar material restrictions

Some of our products are designed to meet the EU Restriction of Hazardous Substances (RoHS) Directive, which limits substances such as lead, mercury, cadmium, hexavalent chromium, and certain flame retardants and phthalates.

• Products. [CONFIRM: which products are RoHS compliant, and how DG supports the statement, such as supplier declarations, material testing, or a technical file.]
• Exemptions. [CONFIRM: whether any exemptions are used.]
• Related laws. [CONFIRM: whether DG makes statements about other rules, such as EU REACH (substances of very high concern), UK RoHS, China RoHS, or conflict minerals. Only keep those you can support.]
• Not a U.S. mandate. RoHS is not a U.S. federal requirement, but customers often ask for it. We state RoHS status only where it applies.

6. California Proposition 65

[ATTORNEY/COMPLIANCE: READ FIRST. This is the section most likely to lead to a legal claim. Whether DG needs a warning depends on the actual materials in each product, not the product type. Don’t publish either version below until a product-by-product review is done.]

California’s Proposition 65 (the Safe Drinking Water and Toxic Enforcement Act) requires businesses to give a “clear and reasonable” warning before knowingly exposing California consumers to listed chemicals above certain levels. Electronics are often affected because of lead in solder, plastics, and cable coatings, and because of other listed chemicals in some components, batteries, and finishes.

Option A: A warning is needed for one or more products.

WARNING: This product can expose you to chemicals including [lead / listed chemical], which is [are] known to the State of California to cause [cancer / birth defects or other reproductive harm]. For more information go to www.P65Warnings.ca.gov.

[ATTORNEY: use the current safe-harbor wording and format, and name at least one chemical for each endpoint (cancer, and birth defects or reproductive harm) as the regulations require. Use the symbol and the exact warning type for the product. Don’t use generic wording unless the rules allow it for the product category.]

Option B: No warning is needed (supported by testing or review).

Based on our evaluation, our products aren’t expected to expose consumers to listed chemicals at levels that require a Proposition 65 warning. [CONFIRM: only if supported by a documented evaluation, such as supplier data and test results.]

[ATTORNEY: Many companies don’t publish a “no warning needed” statement, since it isn’t required and creates a record that can be challenged. A shorter alternative is to say nothing and keep the evaluation on file.]

7. Batteries, shipping, and other product-safety rules

• Lithium batteries. Products with lithium batteries must meet transport rules (for example, UN 38.3 testing, packaging, and labeling) and are subject to carrier restrictions. See our Shipping & Delivery Policy. [CONFIRM: which products contain lithium batteries and their test summaries.]
• Battery and waste rules. In some regions, battery and electronics rules require marking, take-back, or recycling information (for example, WEEE and the EU Battery Regulation). [CONFIRM: which apply, and whether DG participates in a take-back or recycling program.]
• Electrical safety (e.g., UL or similar). [CONFIRM: whether any DG product or power accessory carries a safety listing. Don’t claim one unless it’s backed by a certificate.]
• Country-of-origin and trade rules. Origin labeling and customs declarations are covered in our Ordering & Payment Policy. [CONFIRM: whether DG makes “Made in USA” or origin claims. These are strictly regulated by the FTC and the states, so they should be reviewed separately.]

8. How to use our products compliantly

• Use our products only as described in the documentation.
• Don’t modify them. Unauthorized modification can void compliance and your authority to operate the equipment.
• Use only the power supplies, cables, and accessories we specify.
• Some products are for professional or engineering use and may not be intended for sale to or use by consumers. [CONFIRM and explain where relevant.]
• You’re responsible for following the laws that apply to your use, including on public roads and emissions. See our Technical Notices & Disclaimers Policy.

9. Questions and requests

To request a declaration of conformity, test summary, RoHS statement, or other compliance document, or to report a compliance concern, contact:

DG Technologies, A Dearborn Group Company
33604 West Eight Mile Road, Farmington Hills, Michigan 48335
Phone: (248) 888-2000
Email: [ADD EMAIL, e.g., compliance@]

10. Changes

Compliance information can change as products, laws, and standards change. The documents that came with your product, and the information on the product page at the time of purchase, apply to that product. [ATTORNEY: confirm.]

Terms & Definitions

Last updated: [DATE]

How to use this page

This page defines terms used in our policies and website, including the Policies & Legal overview, Terms of Sale, Ordering & Payment Policy, Shipping & Delivery Policy, Returns, Refunds & Exchanges Policy, Warranty Policy, Warranty, Trade-In & Maintenance Agreement Policy, Software License Policy, Technical Notices & Disclaimers Policy, Product Lifecycle and Support Policy, Compliance Marks Policy, Trademarks & Third-Party Notices Policy, and Privacy Policy (together, the “Policies”).

Defined terms are capitalized when used in the Policies. If a Policy defines a term differently for its own purposes, that Policy controls for that Policy. If a signed agreement or written quote defines a term differently, the signed agreement or quote controls.

---

Part 1: Legal and business terms

Parties

Term	Meaning
DG Technologies, we, us, our	Dearborn Group, Inc., doing business as DG Technologies, a Dearborn Group Company, at 33604 West Eight Mile Road, Farmington Hills, Michigan 48335, USA. [CONFIRM: legal entity name. Earlier source text also used “DG Technologies, Inc.” Use one name everywhere, matching the Michigan filing and the trademark owner of record.]
You, your, Customer	The person or organization that buys, orders, licenses, or uses our Products, Software, or Services. If you order for a company, “you” includes that company.
Distributor or Partner	A reseller, distributor, or other business authorized by us in writing to sell or support our Products. [CONFIRM: whether DG has a formal authorization program.]
Authorized User	An employee or contractor of yours who uses the Products or Software for your business under your authority. [CONFIRM: use only if the Software License Policy needs it.]
Third Party	Anyone other than you and DG Technologies, including carriers, payment processors, OEMs, and other vendors.

Products and services

Term	Meaning
Product	Any hardware item we sell or provide, including diagnostic and programming tools, interfaces, adapters, cables, batteries, accessories, and laptops. Use “Product” in place of “device,” “tool,” or “item” in the Policies.
Hardware	The physical part of a Product.
Software	Programs, drivers, applications, installers, utilities, and related files we provide, including Firmware, and including updates and new versions. It doesn’t include OEM Software.
Firmware	Software stored in or loaded onto a Product to make it work.
Documentation	Manuals, quick start guides, datasheets, release notes, specifications, labels, and similar materials we provide.
Services	Services we provide, including technical support, diagnostics, repair, RMA service, Maintenance Agreements, extended warranties, and trade-in programs.
Technician Tools	Our diagnostic and programming Products for vehicle repair, such as the DPA and VSI families. [CONFIRM: product families. This replaces “vehicle tools” and ties to the Product Updates page, which uses “Technician Tools.”]
Engineering Tools	Our multi-channel vehicle network design, analysis, and development Products, such as LENS, Lodestar, and Beacon. [CONFIRM: product families.]
Accessories	Cables, batteries, adapters, power supplies, and other items sold for use with a Product. [CONFIRM: whether “Parts and supplies,” excluded from warranty in the 2017 PDF, are the same as Accessories. If so, say so. Cables and batteries do have warranty periods, so the terms need to be reconciled.]
Current Product	A Product we actively sell and fully support, as shown on our Product Updates and Downloads page.
Legacy Product	A Product we no longer sell and no longer provide with new Software, Firmware, or security updates, as marked “Legacy” on our Product Updates and Downloads page. Support and repair terms are in our Product Lifecycle and Support Policy.
End of Life	The stage at which we stop providing support, repair, parts, and downloads for a Product, as described in the Product Lifecycle and Support Policy.

Orders and sales

Term	Meaning
Order	A request to buy Products, Software licenses, or Services, placed online, by phone, by email, by purchase order, or by accepting a quote.
Quote	A written price offer from us.
Purchase Order or PO	A buyer’s written document ordering Products or Services. Payment by PO requires credit approval.
Order Acceptance	When we send written confirmation of your Order or ship it, whichever comes first. A message that only confirms receipt isn’t acceptance.
Established Customer	A customer we’ve approved for credit or PO terms. [CONFIRM: criteria, or delete the term and say “approved customers.”]
Business Day	Monday through Friday, excluding U.S. federal holidays and any days our offices are closed. [CONFIRM: includes DG’s own closures?]
Ship Date	The date we hand a Product to the carrier. This is the start date for warranty periods. [CONFIRM: ties to the “date of shipment” in the Warranty Policy.]
Delivery	When the carrier delivers the Product to the address on your Order, or to a person who accepts it.
Carrier	The shipping company we use, such as UPS or FedEx. [CONFIRM: carriers used.]
Taxes and Duties	Sales, use, VAT, GST, customs duties, tariffs, brokerage fees, and similar charges.
Restricted Party	Any person or organization on a U.S. or other government list of prohibited, sanctioned, or restricted parties, or owned or controlled by one.
Export Laws	U.S. and other applicable export control, sanctions, and trade laws, including the Export Administration Regulations (EAR) and regulations administered by OFAC.

Warranty, returns, and support

Term	Meaning
Warranty Period	The period during which a Product is covered under our Warranty Policy, starting on the Ship Date.
Defect	A failure of a Product to work because of faulty materials or workmanship. It doesn’t include damage from misuse, abuse, negligence, accidents, improper assembly or installation, modification, or operation outside the Documentation.
Misuse	Using a Product in a way not described in the Documentation, or in a way we reasonably determine is careless, improper, or unauthorized.
RMA (Return Merchandise Authorization)	The number our Technical Support issues to authorize and track a return. You must include it with any Product you send back.
Restocking Fee	The 20% fee charged on eligible returns within the 30-day return period. [CONFIRM: basis and exceptions, such as no fee on Defective-on-Arrival Products.]
Diagnostic Fee	The $50 fee charged to evaluate an out-of-warranty Product, plus the cost of repair. [CONFIRM: credit toward repair.]
Technical Support	Our support team, reachable at (248) 888-2000 and [ADD EMAIL], during published hours.
Maintenance Agreement or MA	A paid plan that gives access to Software and Firmware updates and support for the Products it covers, as set out in the Warranty, Trade-In & Maintenance Agreement Policy. It doesn’t cover hardware changes.
Extended Warranty	A paid extension of the Warranty Period on terms stated at the time of purchase.
Trade-In	A program that gives credit toward a new Product when you return an eligible older Product.
Proof of Purchase	An invoice, receipt, or other document showing what you bought, when, and from whom.

Software and licensing

Term	Meaning
License	The right to use Software as described in the Software License Policy. You get a license, not ownership.
OEM	An original equipment manufacturer, such as a vehicle or engine maker.
OEM Software	Software published by an OEM, usually offered by subscription on that OEM’s service website. We don’t control it.
DG OEM Software [CONFIRM]	If DG itself sells software to OEM customers, as mentioned in the Ordering & Payment Policy (“Laptops & OEM software ship only in the USA”), define it separately and rename it to avoid confusion with OEM Software above.
Seat License	A license limited to one user or computer. We don’t charge for or limit Seats for our Software.
Update	A new version, fix, or patch of Software or Firmware we release.
Open-Source Software	Software licensed under terms that allow others to use, modify, and share it.

Privacy and data

Term	Meaning
Personal Information or Personal Data	Information that identifies, relates to, or could reasonably be linked to an individual, as defined by applicable law.
Cookies	Small files stored on your device by our website to remember settings, keep sessions, and measure use.
Service Provider	A Third Party that handles Personal Information for us under contract, such as payment, hosting, shipping, and email providers.
Sell or Share	As defined by applicable privacy laws. We don’t sell Personal Information. [CONFIRM: also confirm “share” for advertising.]

Compliance

Term	Meaning
FCC	The U.S. Federal Communications Commission.
CE Marking	A manufacturer’s declaration that a Product meets applicable European Union requirements.
RoHS	The EU Restriction of Hazardous Substances Directive.
Proposition 65	California’s Safe Drinking Water and Toxic Enforcement Act.
Declaration of Conformity	A document by the manufacturer stating that a Product meets specific regulatory requirements.

Legal terms

Term	Meaning
Applicable Law	Laws, regulations, and rules that apply to the matter, including those of the United States, the State of Michigan, and where relevant your location.
Signed Agreement	A written contract signed by an authorized DG Technologies representative.
Force Majeure	Events outside our reasonable control, as described in the Terms of Sale.
Policies	The documents listed at the top of this page.

---

Part 2: Technical glossary (plain English)

For customers who want to understand the terms on our product pages and in our manuals.

Term	In plain English
Diagnostic scan tool	A device that connects a computer to a vehicle’s network to read information and trouble codes.
ECU (Electronic Control Unit)	A computer inside a vehicle that controls a system, such as the engine or brakes.
ECU programming or reflashing	Loading new software onto a vehicle’s ECU.
Pass-through device	A tool that lets OEM software on a computer talk to a vehicle’s ECUs.
J2534 (SAE J2534)	A standard for pass-through devices used to program vehicle ECUs.
J1939, J1708/J1587, CAN	Common communication networks and standards in medium- and heavy-duty vehicles. CAN is a widely used vehicle network.
DTC (Diagnostic Trouble Code)	A code a vehicle stores when it detects a fault.
Generic codes	Standard codes any compliant tool can read.
Manufacturer-specific codes	Codes and data specific to a vehicle maker, which often require OEM Software.
Driver	Software that lets a computer communicate with a connected device.
Installer	A program that puts Software on a computer.
Firmware updater	A program that loads new Firmware onto a tool.
DLL	A software library file used by programs on Windows. [Consider removing, since it’s 2017 language.]
Heavy-Duty / Medium-Duty	Commercial trucks and buses, as distinguished from passenger cars.
Vehicle network	The communication system linking a vehicle’s ECUs.
Bus	A shared communication line on a vehicle network.
Datasheet	A document listing a Product’s specifications.